Legal

Account & Data Deletion

Your data, your choice. Delete your Talkiva account and personal information — with or without opening the app.

• Last updated: 12 September 2026 • talkiva.in & the Talkiva mobile app

01 How to Delete Your Account

You can delete your Talkiva account and associated personal data at any time, in either of the following ways:

• Option 1 — Inside the App

Open the Talkiva app → go to Settings → Account → Delete Account → follow the on-screen confirmation. Your account is queued for deletion immediately.

• Option 2 — By Email (no app needed)

Send an email to care@talkiva.in with the subject line Account Deletion Request. Include the phone number registered with your account so we can verify your identity. You do not need to have the app installed to use this method.

02 Deletion Timeline

Your account is deactivated immediately once a deletion request is confirmed — you can no longer log in, call, or chat.
Your account and associated personal data are permanently removed within seven (7) days of your request.
Requests made by email are actioned by our Grievance Officer within this same 7-day window once your identity is verified.

03 What Gets Deleted

Your profile, nickname, phone number, languages, and avatar;
Your chat history and message content;
Your call logs and call recordings, where stored;
Your Coin balances (purchased and promotional) — unspent Coins are forfeited on deletion and are not refundable;
Your device identifiers and preferences.

04 What We May Retain

Financial and transaction records, retained as required under tax, accounting, and payment-regulation rules;
Minimal records needed for an ongoing safety investigation, fraud prevention, or a legal obligation (e.g., a law-enforcement request or an active dispute);
An anonymised record of your deletion request, so we can honour opt-outs in future.

Retained records are stored securely, used only for the stated purpose, and deleted once the retention need ends. See our Privacy Policy for full retention details.

05 For Listener Accounts

Withdraw first. Any unwithdrawn Listener earnings must be withdrawn before you request deletion — balances on a deleted account are handled per our Payment Policy.
KYC documents and earnings/tax records are retained for the statutory period required by law, then permanently deleted.

06 Questions?

For any questions about deletion, email care@talkiva.in or contact our Grievance Officer at grievance.officer@talkiva.in (Talkiva Support Team, Pune, Maharashtra, India). We acknowledge every request within 48 hours.